Sectors · Municipal services
AI for cities, regions and municipalities.
Permitting, records and resident services for municipal governments — practical tools that small teams can run without a data-science department.
The constraints
A city has the public’s full attention and a fraction of the budget. Municipal teams need tools that work with the systems they already have, cost what a council will approve, and can be explained at a public meeting.
Lean teams
Few in-house engineers, so systems have to be simple to run and easy to support.
Municipal privacy law
MFIPPA in Ontario and its equivalents elsewhere govern resident data and records.
Public accountability
Decisions and contracts are debated in public; the technology must be explainable there too.
Existing platforms
Permitting, ERP and 311 systems already in place that cannot be replaced to add AI.
What we build
Where AI earns its place. Tasks with a measurable cost today, where a person stays accountable for the outcome.
Permit and application review
Checking applications for completeness against bylaws before a planner picks them up.
311 and resident enquiries
Answering common questions and routing the rest with the details already captured.
Council and records search
Finding decisions, minutes and bylaws by meaning, not file name.
Translation and plain language
Resident communications drafted in plain language and translated for review.
Frameworks we design to
The rules your auditors use. Each one shapes the design from the first workshop, not a checklist at the end.
- MFIPPA and equivalents
- Resident information handled to the municipal privacy act that applies.
- Records retention bylaws
- Logs and outputs retained and disposed of on the municipality’s schedule.
- AODA / accessibility standards
- Resident-facing tools built to WCAG 2.1 AA.
- Open data policies
- Data published or shared in open formats where the municipality’s policy calls for it.
Talk to the team that builds it.
Briefings are technical, run by the engineers who would deliver the work, and held under NDA where needed.